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SimonHarlingBlog Posts

When the customer is not the user

When a parent pays for a kid to train at your place. Who is the customer?

You could be forgiven for thinking that you have two customers. But you don’t.

The customer interacts with your offer and the end-user interacts with the service you provide.

Much like an entrepreneurial sports coach has a business practice and a coaching practice.

The trap is when you confuse the two.

A focus on one will take care of the other. The question is. Which one?

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Training manuals

Training manuals make us think of long lists of things we need to do better.

A friend of mine told me he doesn’t want a coach because they will only give out more things to do.

Coaches and training manuals equal more of the stuff we know we need to do but don’t.

Nobody needs a reminder about what we can’t do.

We would if we could, but we can’t.

But just maybe, that’s thinking about it the wrong way around.

What if we started with a blank sheet of paper and put down the one thing we needed to do above all else?

Once that’s done.

What’s different? What’s changed? Do we need to do it again, only quicker, slower, or more often?

People do extraordinary things when they take responsibility for doing the ordinary well.

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Coaching types

A speed coach helps you go faster. “Drive your arms and your legs will follow.”

A systems coach might ask you to consider time differently. “What might be an appropriate time horizon for understanding this system that we are working on?”

And a Krav Maga coach will spend time walking through drills. “Master the movement and the speed will come.”

Fast – Slow. Long – Short. Now – Later. There is no one way. But getting clear on what is expected will help.

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The problem with idiots

If it is true that any idiot can find a problem I’m happy to accept that any idiot can offer a solution.

What is the matter with you? This is a question that both problem-seekers and problem-solvers ask.

A better question might be.

What matters to you?

Because when we figure out what really matters, most problems have a habit of no longer mattering much at all.

HT Jamie

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How do I get people to listen?

Nobody wants an incompetent surgeon to operate on them and yet it is the surgeon with a terrible bedside manner who has the most trouble with malpractice lawsuits. 

We want a well-trained pilot to fly the plane but it’s the reassuring voice before take off that we need to hear. 

Well-educated people are valued in society, and are easy to spot, they have certificates on the wall, but for those with soft skills that make a difference, there are no certificates that can capture what you do. 

When I quit all my accreditations, I was not turning my back on everything I had learned, I just didn’t see the point, in continuing to educate myself when I wasn’t paying any attention to developing myself. 

Change the system, change the behaviour. 

The question How do I get people to listen? This is a question that I had been trying to answer all of my coaching life. I didn’t know it until other coaches asked me the very same question, and then I stopped to think about my answer. 

How DO I get people to listen?

I used to think being an “expert” was enough. I conflated being an expert with being a coach. I did that by answering an easier question since the real question was too difficult. How do I become an authority within my field?  

People listen to authority. Ok, some people listen to authority. No, you are right, most listen when it suits them but only if it suits them. 

I’ve changed the question. This question came to me, at the bottom of the pit, with no income, no accreditations, and no coaching practice. It’s the question that I kept coming back to when writing this book.  

[Note: This blog is taken from a draft of my forthcoming book Good Coach Bad Coach.]

Why would anyone want to listen to me?

Maybe it’s a question that comes from a place of self-doubt but it is also from a place where status and certificates don’t mean very much at all. And that’s the place I want to come from as a coach. Not a place of authority or expertise but a place of enrollment, empathy, and service.   

I need to earn the right to coach from scratch each and every time. 

If you could start again, knowing what you know now. Why would anyone want to listen to you? 

Change the question. Change the system. Change the behaviour.

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Are you sitting comfortably?

Then we’ll begin.

The opening line from Listen with Mother, a BBCRadio program for kids.

Before anyone is ready to listen to your story it might be worth listening to theirs first.

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Eye of the storm

Found at the centre of a storm, the eye of the storm is a region of calmer weather.

And while all about you lose their heads, you keep yours because you know the storm will pass.

You got this.

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What can we expect to see?

Science looks to change the answer from “We don’t know” to “This is what we do know.”

Thinking, questioning, and challenging what we expect to see is part of the deal.

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Albert Hindsight

If you know you know but more often than we imagine we know only once we know, despite what we tell ourselves.

A simple maxim from the brilliant book Noise.

If you can’t accurately predict what happens next, you don’t know.

This brings me to youth sports.

If it’s not true that we can predict how successful a kid will be in a sport then we should stop doing it.

Instead, we can focus on things that we can predictably influence, like decision-making.

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Where have you put yours?

Fear is misplaced attention.

Be mindful of what you are paying attention to.

HT Once again to Patricia Ryan Madison.

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Keep out

I’ve just come across a new term, for me at least, “the ugly zone”.

Alongside the term “imposter syndrome” it reminds me that I shouldn’t be entering into this world where I don’t belong.

The caretaker in the haunted house in Scobby Doo tried a similar thing with a scary mask and ill-fitting costume.

Let’s have it right.

We all know you don’t learn to swim with your feet still touching the bottom of the pool.

Time to get out from behind the sofa and throw open the curtains.

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Power

Power is the amount of work that can be done over time.

Some say work less and enjoy your time more.

Others tell you to do more work in less time.

Perhaps the real power is deciding what to do with the time that you have got.

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Showing up

Showing up is a good start.

Showing up with intent is better.

And if you are going to show up with reluctance I’d rather you quit.

But, if you can’t get out of it, get into it.

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Buyer beware

Why not ask the question.

What is it like to know me?

That way you can make the buyer aware instead.

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Everything and nothing

Want for nothing and you have everything you need.

Have everything you want and you have nothing you need.

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What follows

River Phoneix wrote, “Run to the rescue with love and peace will follow.”

Leading with intent asks us to pick something and then lead with it. The question is. What follows?

Recently, I’ve been having an internal struggle with Play Their Way. Not because I don’t think The Rights of Children are not important, they are. But, what follows?

McDonald’s doesn’t start a healthy eating campaign because they care about healthy eating, they do it because they hope it will ease the guilt of parents ordering happy meals. It’s just a campaign. And if it doesn’t work, the chopped-up apples in bags disappear and they go back to just selling burgers and fries.

And now realise what my issue is.

Play their way is a campaign and campaigns come and go.

The opportunity is not to tell more coaches to give kids a voice that’s what campaigns do.

Rather the hard part is to show that by changing what we do we change what we get.

Do you think McDonald’s would still be selling burgers if they found out they could make more money selling apples?

Success comes from showing it works not spreading the word.

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Washout

The washout effect in clinical studies is the time it takes for a drug to pass through a patient’s system.

Or, the time it takes for the status quo of the system you are working in to crush your ideas, concepts, and way of working.

People like us don’t do things like that.

Ship out or wash out the choice is yours.

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Seeing and noticing

You might have seen something but what have you noticed.

Paying attention is active, it involves all your senses and sensibility, not just eyes to the front.

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Ten rules for writing

Ten rules, most of them not mine, that I’m playing with.

  1. Two steps forward and one back. Improve what you wrote yesterday then write today’s text but not before you read what you wrote yesterday aloud.
  2. Write to pass on ideas.
  3. Write for change
  4. If you can’t summarise your idea in less than a minute you don’t understand it
  5. Know the narrative arc. It starts with want and ends with need.
  6. Write until you have something that surprises you.
  7. Offer a fork in the road. Ask your readers to choose to go with you.
  8. Take a cliche turn it around and have fun with it.
  9. Combine two things and show your readers something new.
  10. Say what you mean
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Which part do you enjoy?

What keeps a writer coming back to the text if they are full of self-doubt about the validity of their work?

What can we expect to enjoy if we are impatiently waiting for the end result?

In the end, our craft breaks us and then makes us.

Enjoy the process.

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Self Propulsion

Last night we celebrated the end of another school year.

Not once were my kids late for school.

And yet, as parents when we were responsible for driving them in, occasionally we would be late.

I guess it must be pedal power.

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Can’t see the wood for the trees

Noble words are not the same as noble deeds.

Building a zoo because you are concerned about climate change and biodiversity is a bit like buying insurance on the Titanic from someone on the Titanic.

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The need for sophistication

If you are a PE teacher, researcher, or coach it won’t be long before you come across the word “affordance”.

Based on a person’s physical capabilities, affordance refers to all the things you can do with an object.

For example, a skipping rope turns into a game of tug of war, high jump, and limbo.

And yet most kids I meet can’t skip.

Before we replace naive simple ideas with complicated ones backed by experts it pays to find out if we understand the simple ones first.

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Symbiosis

Sports are individually funded to drive up participation numbers.

Of course, the hope is that the whole, an active nation, is greater than the sum of its parts.

But, when I see rugby coaches practicing set moves with children in the middle of summer, I can’t help but imagine that competition rather than mutualism is the interaction of choice.

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Good

It is clear that your “good” might not be the same as mine or anyone else’s for that matter.

Being good at golf might just mean that you are the best of a bad bunch, maybe even the best at your club but not as good as Rory McIlroy. Or maybe it does. And that’s the point, we can’t be sure what “good” means to you.

How was your day? Good!

Defining what “good” means to you and what makes it so, helps. That way we can help you have another “good” day tomorrow.

It’s good to talk.

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Be more Leon

Yesterday I was out on the trails at the back of Castel Coch in Cardiff and I bumped into a guy called Leon. I don’t normally stop and talk to people who carry spades with them into the woods. But I made an exception for Leon.

Leon, was building ramps, berms, and jumps.

I told him about my lack of faith in making gap jumps and that I felt I was probably too heavy to make it across the really big gaps.

Leon gave me a physics lesson. I think it was his way of telling me to pedal faster and commit. He explained that he measures the distance between take-off and landing and that by keeping my heels down and compressing on take off I would create an arc in the air rather than my usual straight-up, straight-down trajectory.

And that point of all of this?

Be more Leon. You don’t need to have “coach” in your title to invite people to be curious about what you do. The student chooses the teacher.

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Objective truth

There is little point arguing with people about whether the sun is likely to come up today.

But if you do find yourself in a tussle about anything else.

It pays to get clear on what you can agree on.

Before you give into the temptation of figuring out what you disagree on.

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The emperor’s new clothing

If you know the story of the emperor’s clothes you know that what keeps the story going is groupthink. The fear of not seeing what everyone else can see. And so to fit in, we see it too.

The spell is broken by a child unaware of group think dynamics.

Perhaps then it’s fitting (apologies) that we turn to the Rights of Children as the answer to a toxic coaching culture in youth sports.

But, I see us falling into the same trap.

The opportunity is to bring about change in behaviour, not by telling us what to do, but by engaging in meaningful conversations. We must resist the urge to demonise those who don’t agree. After all, coaching is about understanding, empathy, and compassion.

How to guides, expert opinion, control, and compliance is how we got into this mess in the first place.

We need coaches who are not afraid to stand up and tell us what they believe in and it doesn’t have to be the same as you.

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What seems to be the problem?

Treating muscle weakness as a lack of strength is first-order thinking.

The problem seems to have a clear and obvious solution.

Strength is the answer to weakness.

But the problem is rarely that simple unless, of course, we are so short-sighted we can’t see the full horizon of truth.

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Past Present Future

Three questions to assess the past, gauge the present and look forward to the future.

How did we get here?

What do we need to know?

What does success look like?

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Student – Teacher

The word “teacher” exists because the word “student” also exists.

No need for the word “teacher” if there are no students.

Of course, traditional education rounds up students and puts them in front of a teacher.

And yet, we know that the best results happen when the student picks the teacher.

Thx Chick Corea, from a student of yours.

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Say what you mean

If the point of writing is to communicate your thoughts and ideas then worrying about who likes them is pointless.

Much like juggling.

If the point of juggling is to get good at throwing a ball then not counting how many times you drop it makes no sense at all.

Of course, if you are juggling your writing to impress others then the opposite is true.

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Outside view

It is tempting to imagine that it all rides on this one thing that takes all our attention.

The book I am writing has three chapters.

Chapter One took all my effort. Then Chapter Two arrived like a noisy neighbour. Put them together and you begin to question the perfection of Chapter One.

Surprised?

We shouldn’t be. But often we are.

A better question to ask (in advance).

What are the chances of me getting it right?

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At what cost?

Everything comes at a cost.

Being honest about what the cost might be is a good place to start.

Using a bike instead of a car to commute can be slower, perhaps harder, and may be at times inconvenient.

But the upside could make the cost of all that effort worth it after all.

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Lurking

An assumption often made within groups is that unless an objection is raised silence signifies assent.

Of course, silence is much more likely to mean that no one wants to put their hand up, stick their neck out, or be perceived as a troublemaker.

Perhaps, it’s time to review the groups we are in and apply the rule of two feet.

It’s time to stop lurking and start working.

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What do you want?

Yesterday The Guardian published an article about youth sports, titled Here is a radical new philosophy; making sport fun again.

The danger is asking kids what they want and then having a wish list that can’t be fulfilled.

I think it’s a fear worth exploring but you could begin with a different question.

How could we do this differently?

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Eat your own cooking

Take your own advice.

Do what is necessary.

Hug the cactus.

If you are not sure where to start, start at home, the world can wait.

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How you intended

The trick is not to focus on how but to focus on what you intended and why.

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Chain of command

It is easy to confuse leadership with issuing demands and commands.

Maybe that’s what leaders do? They tell you what to do.

But, perhaps a leader shows you what to do?

Beneficial behaviours in the situation you find yourself in.

Now that is an example worth copying.

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What do I need to know?

For those practicing conscious incompetence.

Mistakes might be part of the deal, but so is avoiding them.

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Live off the land

A note for bootstrappers, freelancers, and the indy producers.

Eat it only as fast as you can grow it.

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Mourning the loss of the seasons

Football, Netball, and rugby were for when it was grey, wet, and muddy.

Tennis, athletics, and cricket for when the sun and the strawberries came out.

Not now. Preparation for the new season begins before the old season has finished. There is no old and new, just constant.

Like a fix. A morning without coffee, a day without a phone.

Professional sport is dependent on money. It can’t live without it.

But, you, the grassroots coach, what’s behind your fix?

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Be

We don’t need a system that tells us where we should be.

Ask instead.

What do we want to be?

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Promise

In the 90s Ronseal captured the idea of the brand promise with the slogan “It does exactly what it says on the tin”.

If you liked what it said on the tin, and that’s what you got. Why go anywhere else?

Of course, the world has changed and what we see is not all there is. There is always more to see. But the promise still remains.

Do what it says on the tin.

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The art of conversation

Two ears, one mouth.

Set to receive rather than broadcast.

And most of all, without fear.

I recently invited 50 coaches within a group to give a 5-minute talk about what they are working on. Not one of them took the offer up.

It takes guts and empathy to have a meaningful conversation.

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Late developers

The idea is that some kids develop earlier than others, whilst others develop later than the rest.

That’s not a surprise. And the reason it’s not a surprise is that we have all become experts in science speak. Mix money, media, and science together and you get noise.

Lots of noise.

What if this idea of late and early developers was just made up?

It is. But, who benefits? For, that answer you need to follow the money.

The alternative is to believe that each kid is exactly where they need to be now. They are neither late nor early. But right on time.

Because there is nothing to be late for.

We need to change the system because it’s failing our kids.

When we change the system, our language will change, how we think will change, and more importantly how we act will change.

And change is what we must do.

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If at first, you don’t succeed

The latest Sport Wales Sports School Report makes for depressing reading. So don’t read it. You probably already know what it’s going to tell you.

Kids are less active and disengaged with sports and it’s worse if you are from a poor community.

We are wasting millions of pounds each year and doing a terrible job.

Why?

Because sport is based on status and hierarchy and its model is shaped like a pyramid. Lots of people at the bottom, although there are fewer now, and a few superstars at the top.

It makes sense if you want a superstar. Zero sense if you want an active nation.

The question is. Which one do you want?

After all, it’s your money.

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Permission

Ed Sheeran describes how earning £200 singing covers at a wedding paid his rent.

Derek Sivers tells a story about gigging on the weekend to cover his outgoings.

From that point on there was no panic only a way forward.

Find a way to give yourself permission to pursue the path you want to take.

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My way or the highway

The choices are take it or leave it.

But, that’s rarely ever the case. Sooner or later there will be another fork in the road and another choice to make.

Keeping your facts separate from your stories will help.

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Find your Elvis

Elvis Presley featured in 31 films, released over 150 albums and singles, and his records have as sold over one billion copies worldwide.

One hour a day writing one blog a day is 365 blogs a year. You get the idea. Find your Elvis.

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Don’t eat breakfast cereal that colours your milk

That’s a rule from the book Food Rules by Michael Pollan.

It’s funny, it captures your attention and then it directs your attention to the colour of your milk in the cereal bowl.

You don’t have to listen to the advice or even comply.

But just maybe you are curious enough to ask why it’s a good idea not to have cereal that colours your milk.

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Get off to a good start

It’s the reason authors get famous people to write something nice about their books.

It’s why pre-sales are in a marketer’s planner.

And why a charity fundraiser that is close to its target will outperform an appeal that is struggling to get off the floor.

We follow the crowd.

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The shit sandwich

A must-do better message wrapped in positive feedback.

Make the bread too thick, like a doorstep sandwich, and you miss the filling. Too thin and shit goes everywhere.

The alternative is to ask them what they were hoping for in their sandwich.

What are you proud of?

What did you want to happen?

What didn’t you want to happen?

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Cookie jar

Who stole the cookies from the cookie jar?

Simon stole the cookies from the cookie jar (I thought I’d start with the most likely culprit).

Who me?

Yes, You!

Not me!

Then who?

The song goes on as long as there are people to sing it – an infinity loop. It will continue endlessly unless an external intervention takes place.

When David Goggins replaced the cookies in his jar with affirmation statements that reminded him of what he had achieved, he broke the infinity loop. He was no longer stealing cookies from the cookie jar; instead, he reminded himself of the person he wants to be.

We all know who steals the cookies from the cookie jar. The trick is to own it. And then do something about it.

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And

A word to connect other words together. Like fish and chips, bread and butter. And we can use it to add an additional comment.

Yes, and is a great word, it opens us to possibility.

And tomorrow we get to do it all again.

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Split the difference

Splitting the difference might be terrible advice when negotiating a sale price for your car. But when it comes to judgments (made in isolation to avoid socialisation) it’s likely there is wisdom in crowds.

Which makes me wonder where the wisdom in political parties lies?

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When will you be done?

Finishing writing a book, Ph.D. or a new curriculum is subject to Hofstadter’s law which states”It always takes longer than expected, even when you take into account Hofstadter’s law.”

Try individually polling the group you are working with and ask someone who has done it before.

But as a general rule of thumb.

If you have been waiting for the project to finish for the last two months, don’t expect it tomorrow, expect it in a couple of month’s time.

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Performance or Development

Do you focus on the result you want and develop the skills you need or do you develop the skills you want and accept the result you get?

That depends on whether you love the work you do or you are in love with the result you could get.

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Looking for someone to blame

For as long as the search continues that’s your punishment.

And if you do stop searching that’s your punishment.

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The law of two feet

If you are willing to take responsibility for what you care about then you are ready to walk if you are neither contributing nor learning.

Stand up. Go find a place where you can contribute. Repeat as necessary.

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Wayfinding

A proxy measure is an indirect measure of the outcome you want.

There are countless examples in sports and exercise science.

Maximal oxygen uptake when thinking about winning the marathon.

Strength when thinking about winning the 100m at the Olympics.

Possession and territory when winning the premier league.

A mirage is not as helpful as an oasis.

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To lead flip the thinking

“The frightened and demoralised take orders and hope for the best” Tony Benn

Fear before hope is a tried and tested management technique. To lead try flipping the thinking.

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Get it right next time

We are quick to react. Finger-pointing, frustration, and the chance to vent. Perhaps that’s the beauty of sport because if you get it wrong you get a chance to get it right next time.

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Teachers

Two teacher stories from my kids this week.

One teacher pulled off the worm. The other made a trumpet out of a length of long grass and the kids joined in.

We should talk more about learning, creativity, and the drudge of education but we should also acknowledge the job that teachers do now.

Getting kids to fit the curriculum rather than the reverse is a thankless job. So Thank you.

It’s on us to now demand better for our kids and the teachers that serve them and us.

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The hand you are dealt

Two kids I know, no older than 12 years old, came home this week having quit a sport. They quit because no one would pass them the ball. One was a rugby ball the other a football.

“Trust everybody, but always cut the pack” is a story about taking precautions. Cutting the pack of cards before a card game reduces the chances of cheating. A simple routine that maintains trust in the game.

Where are the routines in youth sports that show us that we should trust the “house”?

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Under the circumstances (2)

Rather than “under” the circumstances. What would happen if you got yourself to a place where you were “in” the circumstances, working to understand them?

Because being “under” the influence is not the place to be.

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Under the circumstances

You did the best you could. Under the circumstances, it was as good as it gets. And that’s the thing with circumstances, they get in the way.

The opportunity is to find out if those circumstances are real or imaginary.

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Suprise

Write and write so more to pass through copying and conforming to something that surprises you.

That’s the moment when you have written something worth reading.

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Wait and see

It’s a phrase that needs some explaining. It could mean, let’s just sit on it and do nothing. Or it could mean let’s figure this thing out by understanding the situation we are in.

Progress begins by owning the ground you stand on and that means paying attention to what’s around you.

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Q&A

Famous people answer the same few questions and we get to compare their answers. Or, maybe the expert answers questions from the audience at the end of an event. Part of the deal is there is always an answer.

Some questions don’t provide the right answer. Instead, they focus our attention on what matters. Bringing energy, inquiry, and possibility.

Perhaps the answers aren’t right but they might just be helpful.

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Meetings and conversations

Here is a simple agenda for your meeting.

How did we get here?

What do we understand about where we are?

What needs to happen?

What steps do we each need to take?

What have we agreed?

May your meetings be short and your conversations meaningful.

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What is coaching for?

We are wiser together than we are alone.

There is something very powerful about a group of like-minded people connecting in conversation. Join me this Monday 22nd May 7.30 pm (GMT) on Zoom. When we start the meeting with the prompt. What is coaching for?

I’m looking forward to the knowledge that emerges.

You can join in the conversation by following this link.

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Manage

Managing a group of kids to throw, catch and hit a ball is tricky. Keeping the interest high while controlling and directing the group. It’s not easy.

I overheard a parent say “It’s like herding cats”.

The session I was watching looked like a kid’s sports session. Borderline chaos with just enough compliance to make it look like the kids were heading in the right direction. Cricket bats face forward, with windmill arms for bowling, and arms outstretched to receive a ball.

I can’t help wondering what would have happened if the kit had just been left on the floor away from parents and coaches for the kids to play. As adults, we might not have recognised what happened next. And maybe that’s the issue.

Adapting and working with the kids as they figure out what they were trying to do is less about herding cats and more about understanding where they are and where they want to go.

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Compliance

I once ran a small group training format that had over 80 people enrolled each paying between £60-80 for 6 weeks of training. It was hugely popular. I’ll let you do the maths.

I had MSc students run the program and the numbers that went with it. I often felt it would have been easier to launch a rocket. But something else bothered me.

By and large, people were happy to show up when they wanted to not when they needed to. The cohort, enrolled in the program but not in the results. So, I pulled it, because our energy was taken not on creating change but on enrolling people in the program.

Two things I would now do differently.

  1. Small group training made lots of money. We could have kept it on and doubled down on providing enterTRAINment (yes I made that word up).
  2. Created a smaller program with a high bar to entry that focused not on enrollment in the program but enrollment in the results.

They say never to work with animals, kids, and gym goers probably because working with rockets is easier.

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The table test

When I ran a white-collar boxing event contenders had to pass the table test.

The table test is simple. If you bought a table before week 5 of the 8-week program we knew you would box. If you didn’t then we couldn’t rely on you.

So what was going on?

Boxers who bought a table were increasing their commitment.

Sunk costs of an entry fee were not enough. Some contenders dropped out. But no one complained. Why would you tell anyone that you were not up for a fight?

The peer pressure of the training group was always a major contributor to the experience but not always enough of a reason to look failure in the eye and commit.

But, when you invited friends along for the journey you were creating a prize worth fighting for. Not a belt, a championship, or prize money. Instead, the prize was respect, admiration, and the chance to be someone. The topic of conversation around the water cooler.

If you want to create change the sunk cost of registration is rarely enough to keep them coming back for me. You need a table test. A way of increasing commitment as the demands of change get bigger.

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Playing all out

Footballers often hold back in their first fitness test of preseason to ensure they beat their score in the second test. Fitness testing is not for the player’s benefit, it’s for compliance. No matter what the test score says good players will play on Saturday.

Rather than trying to figure out what level you can get players to by the end of the preseason. A better question might be. When do they do their best work?

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You need both

A map will tell you where you are and a compass offers you direction.

Your definition of success is your compass and your measure of success (metrics) is your map.

Why obsess over maps if you don’t have a compass?

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The table and projector

I still see social media shots of meetings that are one person at the front and an audience arranged behind.

A smorgasbord of tools, a dashboard of data, and a buffet lunch are not going to change my mind.

Asking what’s on my mind might be a better place to start.

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Measure twice

Measure twice, and cut once is a reminder to double-check your workings. Not bad advice.

Quentin Tarantino famously didn’t go to film school. Instead, he learned as he went along. “I realised that I didn’t have what I thought I had.” And as hard as that was to take, it was ok, because Tarantino treated his failure as an education. Learning on the job was film school.

The first time you measure you have no clue what you are measuring. And at that point you have options:

Hide the fact that it’s shit.

Move on to measure it all over again.

Quit and hire someone who knows what the f**ck they are doing.

Learning that you don’t have what you thought you had, that’s an education. The question is. What are you going to do about it?

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One down two to go

If I had set a SMART goal of writing my first book within a year, it might have felt achievable but I would have been wrong. Unrealistic.

But, what I could do, was commit to writing for 3 hours every day. Because I knew I had the resources. What I didn’t know much about was the outcome.

Making and creating choices is part of the creative process.

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Shadow Boxing

For novice boxers, shadowboxing offers a chance to practice and perfect techniques. Very quickly you can look like a boxer without ever taking a risk. But what makes boxing such a noble sport is the only way to win is to learn to take a punch.

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Yes

Do you know how rare it is for someone to say yes and really mean it? I’m sure you do. There is no punchline to this other than to say if you have someone in your life who is up for doing things and really means it. You’re lucky.

Enjoy.

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Diversity

No one who has lost control of their limbs running down a steep bank says “I wish I could go faster so that I can get this over with”.

You might want to solve your problems quickly. But, slowing down long enough to hear what others have to say might just be a smart move.

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The power to change what we do

I don’t know if you saw the piece on the BBC sports website that caught my eye this week. The headline read.

There’s no failure in sports.

“Some days you’re able to be successful, some days you’re not. Some days it’s your turn, some days it’s not your turn…Michael Jordan played for 15 years, he won six championships, so the other nine years he was a failure?”

For Milwaukee Bucks star Giannis Antetokounmpo, it’s clear that failure is not losing a basketball game.

I’ve spent a lot of time in the last few weeks helping coaches reimagine what success looks like for them. We could say the same for failure. Because once we become clear on what success and failure look like it has the power to change what we do.

You can join us in person here and online here

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Evergreen

Evergreen marketing content has no obvious expiration date. Testimonials, FAQs, and “How to” guides are examples of content that doesn’t change much. Evergreen trees don’t change much either, although they lose their foliage it’s gradually and not all at once like a deciduous tree.

I’ve noticed that kid’s football has now turned into a year-round sport, tournaments replace fixtures, and friendlies fill the gaps. Football is now evergreen not seasonal.

A company isn’t going to turn off its marketing campaign. An evergreen tree needs to keep its leaves. But a kid’s sport.

What are they afraid might happen?

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Style guide

You can rethink the design of every blog, book, or project you come into contact with. Or you can spend the time to codify it all before you start.

Forever measure and cut or measure twice, and cut once.

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Empowerment

Acting on one’s own authority.

It’s stories we fall for not facts. And if that story helps you to make choices and manage your life in a helpful way. Then that’s a helpful belief. Fact.

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How you show up

Riding past four construction workers today my youngest pointed out that only one was working. One was eating, one was smoking and the other stood there watching the one construction worker who was actually living up to their title.

It is easy to find something to do other than work.

Perhaps one of the attractions of being a coach is that no one really knows what you do. Some drink coffee while their client punches out in the gym. Others look at their phone or talk to people on the sidelines about their plans for the weekend.

I’m running a series of events for coaches where we talk about what success looks like for them. And I’ve noticed that a lot of coaches don’t show up. No explanation, no reply to a follow-up email I send out, nothing.

I share the construction worker story not to perpetuate a lazy stereotype about construction workers but to offer a challenge to coaches.

When thinking about success as a coach, a great place to start is to think about how you want to show up. Of course, writing a letter of intent, setting expectations, or creating standards is risky. You might fail.

But then again, you failed, when you didn’t show up.

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Letter of intent

The Tour Divide requires a letter of intent from cyclists. There is no entry fee. Simply a letter that states who you are and where you are from.

A letter of intent gets you on the starting line. But you also need to find a way to see it through. Less than 50% of the entrees of a Tour Divide race will finish.

A less than 50% success rate is not great odds. So why bother?

Putting yourself on the hook is not about winning or even finishing it’s about paying the price to be on the starting line.

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You got this

Calling out big mistakes is not as helpful as we might think. In isolation, stopping to call out the thing that went wrong, ignores all the little things that went right and wrong. You missed it.

Making donkey noises each time a kid knocks over a hurdle gets attention. But, what are we actually paying attention to?

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Leading or Following

Over the last two weeks of In The Coaches Corner, I have meet coaches who are comfortable leading and others who follow. Some empower their kids by showing them what they can do. While others tell people what to do.

What would change if you had the flexibility to do both? 

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Discretion

Guidelines, rules, and directives are in place to help us make the right decisions. But, that can feel restrictive, a challenge to our discretion. Our ability to make the right call and show good judgement.

The challenge is not whether you are free or restricted it’s whether you have the right recipe to deal with your judgements.

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What’s holding you back?

For many freedom is doing whatever we want to do. Telling people what to do is not part of that vision of freedom. In fact, quite the opposite.

The perception of coaching is that we tell people what to do. When in fact, it’s quite the opposite. Coaching is the ability to show people what they can do.

We help people find freedom within constraints.

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